Customer service
Our Customer Support is available weekdays in the core clock work from 7.30 am to 05.00 pm.
Here you can talk to an expert around the IFAM products.
Services:
- telephone advice and support by our hotline
- project-based programming of devices and systems (e.g. electronic indicator panel, System3000)
- system expansion
- project consulting, inventory, first step advice and maintenance
Customer support / technology
- +49 361 65911-29 or
- +49 361 65911-30
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Sales / marketing
We can help you if you need an offer for your performance or a solution in alarm detection technology is necessary or the startup of a product is too complicated.
Sales:
- +49 361 65911-13
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Marketing:
- +49 361 65911-25
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Repair
If an IFAM-product should fail to work, please send it (quoting the customer and order number) and a brief description of the error to the following address:
- IFAM GmbH Erfurt
Parsevalstraße 2
99092 Erfurt
GERMANY
Complaint
Are there any inconsistencies or questions about a bill, changes must be considered in relation to your order confirmation or shipping is not done as agreed, our team is available to you at:
Head office
- +49 361 65911-0
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- Fax +49 361 6462139
For warranty claims please refer to our terms!